Who handles your information
Residential Consulting Services Pty Ltd trading as Sydney Pool & Spa Compliance, ABN 53 667 633 696, handles information submitted through this website or given on the inspection line.
What is collected
The booking form collects your name, property address, phone number, email address, reason for the inspection and any message you provide. The server also uses a one-way hash of the connecting IP address for spam and rate-limit controls. The raw IP address is not written into the booking record.
Phone enquiries
Calls to the inspection line on 02 4501 7665 are answered by an automated assistant, which takes the same details as the booking form: your name, the property address, the reason for the certificate, and your email if you choose to give it. The number you are calling from is recorded so Craig can return your call. The details are passed to Craig and kept with your enquiry.
Calls are recorded and transcribed by our phone system provider (ElevenLabs) so an enquiry given over the phone is not lost and the details can be checked. If you would rather not speak to the assistant, call 0431 856 855 instead.
Address lookup
When it is available, the address field on the booking form uses Google Places to suggest Australian addresses as you type. The partial address you type is sent to Google for that lookup under Google's own terms; it is not stored by us beyond the enquiry you submit.
Why it is used
The information is used to respond to the enquiry, assess the inspection request, arrange the visit and keep a record of the enquiry. It is not sold or used for unrelated marketing.
How it is stored
Submitted enquiries are emailed to Craig and kept in protected systems with access limited to authorised people who need the information to respond or deliver the service. Reasonable technical and organisational safeguards are used to protect it from unauthorised access, loss or misuse.
Disclosure
Information may be disclosed where required by law, to service providers needed to operate the website, or with your consent. Inspection and certificate information may also be entered on the NSW Swimming Pool Register as required by law.
Access and correction
Call 0431 856 855 to request access to or correction of personal information held about your enquiry.
Cookies and analytics
The booking form uses a short-lived session cookie for security and error handling. It is needed for the form to work and is not used to track you.
With your consent, this site also uses Google Analytics 4 to count visits and see which pages are useful. It sets cookies on your device and reports usage to Google. Advertising features are switched off, and Google personalises nothing from this data for its own ads. You can accept or decline in the banner, the site works the same either way, and you can change your mind at any time by clearing this site's cookies in your browser. How Google handles that data is set out in the Google privacy policy.